Privacy policy

Privacy Policy

Last updated: October 4, 2026

Dr Monster ("we", "us", or "our") operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide our customers with a convenient and enjoyable shopping experience.

Our store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

We are committed to respecting your privacy and handling your personal information responsibly in accordance with applicable Australian privacy laws and other relevant legal requirements.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of your personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Personal Information We Collect or Process

Personal information refers to information that identifies you or can reasonably be used to identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact Information: Your name, email address, phone number, billing address, and shipping address.

  • Payment and Financial Information: Payment methods, transaction details, payment confirmations, and other information necessary to process your purchases. Payments may be processed securely by Shopify or third-party payment providers. We do not directly store your complete credit or debit card details.

  • Account Information: Your account details, preferences, settings, and authentication information where applicable.

  • Order and Transaction Information: Products you browse, add to your cart, purchase, return, or exchange, as well as your order history.

  • Communications: Information you provide when contacting us, submitting an enquiry, requesting customer support, or leaving a product review.

  • Device Information: Your IP address, browser type, device information, network connection, and other technical identifiers.

  • Usage Information: Information about how you interact with our website, including pages visited, products viewed, and browsing activity.

We only collect and process personal information where reasonably necessary for our business operations or otherwise permitted or required by applicable law.

2. How We Collect Your Personal Information

We may collect personal information through the following sources:

  • Directly from You: When you place an order, create an account, subscribe to our communications, contact us, or otherwise provide your information.

  • Automatically Through Our Website: When you browse or interact with our website, including through cookies and similar technologies.

  • From Our Service Providers: When third-party providers process payments, manage deliveries, provide technical support, or perform other services on our behalf.

  • From Business Partners and Other Third Parties: Where permitted by applicable law and relevant to providing or improving our Services.

3. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including the following:

Providing and Improving Our Services

We may use your personal information to:

  • Process payments and fulfil orders.

  • Arrange shipping and delivery.

  • Process returns, exchanges, and refunds.

  • Create and manage customer accounts.

  • Provide customer support and respond to enquiries.

  • Remember your preferences and improve your shopping experience.

  • Enable product reviews and other website features.

  • Recommend products that may be relevant to your interests.

  • Analyse website performance and improve our products and Services.

Marketing and Promotional Communications

Where we have the necessary consent or are otherwise permitted by applicable law, we may use your personal information to:

  • Send promotional emails, product updates, and special offers.

  • Provide information about new products and brand activities.

  • Display relevant advertisements on our website or third-party platforms.

  • Measure the effectiveness of our marketing campaigns.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our promotional communications or by contacting us directly.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional messages, such as order confirmations, shipping updates, or customer service responses.

Security and Fraud Prevention

We may use personal information to verify transactions, protect customer accounts, prevent fraudulent activities, and maintain the security of our website and Services.

Legal and Regulatory Compliance

We may process or disclose personal information when necessary to comply with applicable laws, respond to lawful requests from regulatory authorities, resolve disputes, or protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, understand how visitors interact with our Services, and improve the overall shopping experience.

Depending on the features and integrations enabled on our website, these technologies may be used for the following purposes:

  • Essential Cookies: To support website functionality, maintain shopping carts, enable secure checkout, and provide other necessary Services.

  • Analytics Cookies: To understand website traffic, visitor behaviour, and the performance of our Services.

  • Functional Cookies: To remember your preferences and provide a more personalised shopping experience.

  • Marketing and Advertising Cookies: To measure advertising performance and display relevant promotional content where permitted by applicable law.

We may use Shopify's analytics and marketing features, as well as third-party tools such as Google Analytics, Google Ads, or Meta Pixel, where these services are enabled on our website.

These third-party services may collect information about your interactions with our website in accordance with their respective privacy policies and applicable laws.

You can manage certain cookies through your browser settings or through any cookie preference controls made available on our website.

Please note that disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

5. How We Disclose Your Personal Information

We do not disclose your personal information to third parties except where necessary for our business operations, where you have provided the necessary consent, or where otherwise permitted or required by applicable law.

We may disclose personal information to the following categories of recipients:

  • Shopify: Our e-commerce platform provider, which supports our website, online store, and related Services.

  • Payment Service Providers: Third-party providers that securely process payments and related transactions.

  • Shipping and Fulfilment Partners: Delivery companies and logistics providers responsible for fulfilling and delivering your orders.

  • Technology and Service Providers: Businesses that provide website hosting, IT support, data storage, analytics, and customer service solutions.

  • Marketing and Advertising Partners: Third parties that assist with promotional campaigns, advertising, and marketing analytics, where permitted by applicable law.

  • Professional Advisers and Regulatory Authorities: Where disclosure is necessary to comply with legal obligations, obtain professional advice, or protect our legitimate interests.

We may also disclose information in connection with a business restructuring, merger, acquisition, or other business transaction, subject to applicable legal requirements.

Third-party service providers may process personal information in accordance with their own privacy policies and their contractual obligations to us.

6. Relationship with Shopify

Our online store is hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services to support website functionality, payment processing, order management, and other e-commerce operations.

Information you provide through our website may be transmitted to Shopify and its authorised service providers, including those located outside Australia.

Depending on the Shopify features enabled on our store, Shopify may also process information relating to your interactions with our website, other merchants, and Shopify to provide enhanced services, improve platform functionality, and support personalised shopping experiences.

Where Shopify independently determines the purposes and means of processing personal information for these features, Shopify is responsible for that processing and for responding to applicable privacy rights requests.

For more information about Shopify's privacy practices, please visit:

Shopify Consumer Privacy Policy

You may also manage certain privacy rights relating to information processed by Shopify through the:

Shopify Privacy Portal

7. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Dr Monster.

We are not responsible for the privacy practices, security measures, or content of these third-party websites.

We encourage you to review the privacy policies and terms of any third-party websites before providing your personal information.

Information you share publicly through social media platforms or other public services may be accessible to other users and may be subject to the privacy practices of those platforms.

8. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at hello@drmonster.com.au.

We will review the request and take appropriate action, including deleting the information where required by applicable law.

9. Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure.

We use Shopify and other service providers to support the secure operation of our online store and the processing of customer transactions.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you protect your account credentials and avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and Services.

  • Maintain customer accounts and transaction records.

  • Fulfil orders and manage returns or refunds.

  • Comply with applicable legal and regulatory obligations.

  • Resolve disputes and enforce our policies.

  • Support other lawful business purposes.

When personal information is no longer required for a lawful purpose, and we are not legally required to retain it, we will take reasonable steps to securely delete or de-identify the information, as required by applicable law.

10. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information we hold about you.

These rights may include:

Right to Access

You may request access to the personal information we hold about you, subject to applicable legal exceptions.

Right to Correction

You may request that we correct personal information that is inaccurate, incomplete, outdated, or misleading.

Right to Deletion

You may request the deletion of your personal information where this right applies under relevant law.

Certain information may need to be retained to comply with legal obligations, maintain necessary transaction records, or resolve disputes.

Right to Data Portability

Where applicable law provides this right, you may request a copy of your personal information in an appropriate format or request its transfer to another service provider.

Marketing Preferences

You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies and Advertising Preferences

You may manage certain tracking preferences through your browser settings, our available cookie controls, or applicable third-party privacy tools.

To exercise any applicable privacy rights, please contact us at hello@drmonster.com.au.

We may need to verify your identity before processing your request to protect your personal information from unauthorised access or disclosure.

We will respond to privacy requests within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

11. International Data Transfers

As our online store operates through Shopify and may use third-party service providers, your personal information may be transferred to, stored in, or processed in countries outside Australia.

These transfers may occur when necessary to provide our Services, process transactions, support website functionality, or manage our business operations.

Where the Australian Privacy Principles apply to us, we will take reasonable steps to ensure that overseas disclosures of personal information comply with applicable requirements, including Australian Privacy Principle 8, unless a relevant legal exception applies.

Where required by other applicable privacy laws, we will use appropriate safeguards for international data transfers.

For transfers subject to the laws of the European Economic Area or the United Kingdom, these safeguards may include recognised contractual mechanisms, such as the European Commission's Standard Contractual Clauses or applicable UK equivalents.

12. Privacy Complaints

If you have any concerns or complaints about how Dr Monster collects, uses, stores, or discloses your personal information, please contact us at hello@drmonster.com.au.

Please include a description of your concern and any relevant details so that we can investigate the matter.

We will review your complaint and respond within a reasonable timeframe, in accordance with applicable legal requirements.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the relevant privacy or data protection authority.

In Australia, you can contact the Office of the Australian Information Commissioner (OAIC).

For more information, please visit:

www.oaic.gov.au

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

Any updates will be published on this page, and the "Last updated" date will be revised accordingly.

Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us using the details below.

Business Name: Dr Monster

Email: hello@drmonster.com.au

We are committed to protecting your privacy and providing a safe and trustworthy shopping experience.